Last updated: May 31, 2026
Please read these Terms of Service ("Terms", "Terms of Service", "Agreement") carefully before using the ChatWithCRM website and application (the "Service") operated by Chat with CRM Ltd. ("us", "we", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all commercial visitors, users, and others who access or use the Service.
ChatWithCRM is an AI-native customer relationship management tool utilizing a combination of self-hosted open-source Large Language Models (LLMs) and optional third-party LLM providers. By using the Service, you acknowledge and agree that:
We offer the Service on a subscription basis. You will be billed in advance on a recurring and periodic basis (e.g., monthly or annually). Unless you cancel your subscription before the end of the current billing cycle, your subscription will automatically renew under the exact same conditions.
All fees are exclusive of any applicable taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes.
Because AI processing requires intensive computing resources, we enforce a strict Fair Usage Policy to ensure high performance and availability for all customers.
You are strictly prohibited from:
Right to Throttle and Suspend: We reserve the right to dynamically rate-limit, throttle, or temporarily restrict your access if your compute usage significantly exceeds the average usage patterns of typical customers.
When you connect third-party accounts to ChatWithCRM, you grant us the necessary permissions to read, write, and process data from those services strictly to fulfill the functions of the CRM. You retain all rights and ownership to your customer data.
Tracking and Consent: If you utilize our Service to deploy tracking scripts, pixels, web beacons, or similar technologies across your digital assets, you represent and warrant that you have provided adequate notice and obtained all legally required consents from your end-users.
Data Processing Agreement (DPA): To the extent that your Inputs, customer data, or tracking data contains Personal Data subject to UK GDPR or EU GDPR, we process that data strictly as a Data Processor. Such processing is governed by our standard Data Processing Agreement, which is incorporated by reference into these Terms.
You agree to defend, indemnify, and hold harmless Chat with CRM Ltd., its affiliates, and their respective officers, directors, employees, and agents, from and against any third-party claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Service; (ii) your violation of any term of these Terms; (iii) your violation of any third-party right, including without limitation any privacy, consent, or intellectual property right; or (iv) any claim that your Inputs or tracking methodologies caused damage to a third party.
To the maximum extent permitted by applicable law, in no event shall Chat with CRM Ltd., its directors, employees, partners, agents, or suppliers, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We explicitly disclaim all liability for any downtime, data corruption, or degradation of Service resulting from upstream failures in our third-party infrastructure supply chain or force majeure events.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
If you have any questions about these Terms, please contact us at legal[at]chatwithcrm.com.